Last Updated: February 13, 2026
At Farmset Limited (“the Company,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers, farmers, and site visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information through your interactions with our website (www.farmsetpacific.com), our retail branches across Papua New Guinea and the Solomon Islands, and our social media platforms.
1. INFORMATION WE COLLECT
To provide you with high-quality agricultural solutions and technical support, we collect the following types of information:
Identity Data: Name, business name, farming cooperative affiliation, and government-issued identification (where required for credit arrangements).
Contact Data: Physical address (including remote Highlands/Island regions), billing address, email address, and phone numbers.
Transaction Data: Details about payments (PGK or SBD), products purchased (e.g., AgriFeed, Husqvarna machinery, chemicals), and service history.
Technical & Usage Data: IP addresses, browser types, and interaction data from your visits to our Site or social media (Facebook, TikTok, etc.).
2. HOW WE USE YOUR INFORMATION
We use your data to facilitate our operations and improve your experience:
Order Fulfillment: Processing payments, managing logistics through our Lae distribution hub, and delivering goods to our 10+ branches.
Technical Support: Providing repair services, maintenance updates, and notifications regarding manufacturer warranties.
Safety & Training: Informing you about mandatory safety protocols for agricultural chemicals and inviting you to farmer training and awareness programs.
Compliance: Meeting legal obligations under the laws of Papua New Guinea and the Solomon Islands, including GST reporting.
3. DATA SHARING AND DISCLOSURE
We do not sell your personal data to third parties. However, we may share your information with:
Service Providers: Logistics and delivery partners essential for reaching rural sectors.
Financial Institutions: To clear payments or establish formal credit arrangements.
Manufacturers: Brands like Husqvarna, Lucas Mill, and Kubota for warranty registrations and safety recalls.
Legal Authorities: When required by the courts in Goroka or Port Moresby to comply with the laws of the Independent State of Papua New Guinea.
4. DATA SECURITY
Farmset Limited implements industry-standard security measures to prevent unauthorized access, disclosure, or alteration of your data. While we strive to protect your information, please note that no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of any account credentials.
5. YOUR RESPONSIBILITIES
Accuracy: You agree to provide current and truthful information. Misrepresenting your identity or affiliation with a commercial entity is a violation of our terms.
Safety Materials: When purchasing chemicals or machinery, you acknowledge that your contact data may be used to provide critical Safety Data Sheets (SDS) and manuals.
6. THIRD-PARTY LINKS
Our Site may contain links to our suppliers or social media platforms. We are not responsible for the privacy practices of these external entities (e.g., TikTok or Facebook). We encourage you to read their respective privacy policies.
7. AMENDMENTS
Farmset Limited reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page and become effective immediately. Continued engagement with our services constitutes your acceptance of these changes.
8. CONTACT US
If you have questions regarding your data, or if you wish to update your information, please reach out to our administration:
Head Office: Airport Road, Goroka, EHP, Papua New Guinea